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Excitel - new level of communication
21 April 2016 12:52 PM

Sending text messages during the WebPhone call

After taking the call by operator the user and operator can write messages to each other, sharing links, contacts and other necessary data.

To chat with operator the user should click the icon at the upper right corner of the Call page:

Call page

To start chat with the user, the operator should click the icon at the upper left corner of the dialog box:

dialog box

To close the chat with user, the operator just clicks the chat icon again. To close the chat with operator the  user clicks the cross:

clicks the cross

After closing the chat user can get back to it by clicking the chat icon and can read all the messages again.

After closing the call page user will not be able to read the conversation.

After closing the chat operator will be able to read the whole chat history with the current user if this user call him again.


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