What is WebPhone and why it is needed?
WebPhone is a phone emulator in the browser, which does not require installing any additional software.
Vebfon developed by our team allows you to take calls from call button on the site and make calls within the company.
Further we will detail the opportunities of WebPhone.
List of operators and their statuses
In the "Contact list" tab (displayed as man icon) you can view all operators who are available for your site.
WebPhone displays additional number and operators’ names created by site administrator:
At the same time 3 different states for operators can be displayed :
- Online (displayed in bold white font):
- Offline (displayed in gray font and when you hover on this contact the status “Offline” will be displayed):
- Busy (displayed in red font and when you hover on this contact the status "Line is busy" will be displayed):
By using digital keypad of WebPhone you can dial the additional number of other operator and call him.
You can also dial local or mobile phone number and call to customers or co-workers of a site:
Note that to make calls to mobile numbers you must connect and configure GSM-gate and make calls to local/city numbers - connect and configure an IP-phone.
In the “Call history” tab (displayed as clock icon) you can view the history of operator’s incoming/outgoing calls.
Here you can see the number of missed calls (displayed near the clock icon) and also from whom were calls (missed calls are displayed in yellow font):
To make missed call viewed just click on the call which displayed in yellow font.
In addition you can listen to the call recording. To do this double click on the operator’s name with whom you spoke. Small window with the call recording will appear:
We implemented phone capabilities in browser and we have been continuing to improve our service to simplify your work.
If you still have questions contact our support team.